Privacy Policy
Privacy Policy for Alarms America
1. Introduction
Alarms America respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and protect the information you provide to us.
2. Information We Collect
We may collect personal information such as your name, address, phone number, email address, and payment information when you contact us, sign up for services, or make a purchase. We also collect information about your security system usage.
3. How We Use Your Information
We use your information to provide you with our services, process payments, communicate with you about your account, and improve our services. We may also use your information to send you marketing materials, but only with your consent.
4. Sharing Your Information
We may share your information with third-party service providers, such as ADT, for the purpose of providing monitoring services. We will not share your information with other third parties without your consent.
5. Security Measures
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include data encryption and access controls.
6. Your Rights
You have the right to access, correct, or delete your personal information. You can contact us to exercise these rights.
7. Contact Us
For any questions or concerns regarding this Privacy Policy, please contact us at 800-778-8731 or info@alarmsamerica.com
SMS Communications & Privacy
SMS/Text Messaging Program
By providing your mobile phone number and opting in, you consent to receive SMS (text) messages from Alarms America, LLC regarding:
Appointment reminders
Service updates
Account notifications
Billing alerts
Customer support communications
Promotional offers (if separately consented)
Consent to receive SMS messages is not a condition of purchase.
Message Frequency
Message frequency may vary depending on your account activity and preferences.
Message & Data Rates
Message and data rates may apply depending on your mobile carrier plan. Check with your wireless provider for details.
Opt-In Requirements
We only send SMS messages to individuals who have:
Submitted their phone number through our website, forms, or agreements, and
Provided express consent to receive text communications.
We maintain records of opt-in consent in compliance with federal and carrier regulations.
Opt-Out Instructions
You may opt out of SMS communications at any time by:
Replying STOP to any message
Contacting us at info@alarmsamerica.com or 800-778-8731
After you send STOP, you will receive a confirmation message, and no further SMS messages will be sent unless you opt in again.
For help, reply HELP or contact us directly.
Data Collection & Use
When you participate in our SMS program, we may collect:
Your mobile phone number
Message interaction data (delivery confirmations, responses)
Account-related information linked to your phone number
We use this information solely to:
Deliver requested communications
Provide customer support
Improve service quality
Comply with legal obligations
Data Sharing
We do not sell or rent your phone number.
We may share your information only with:
Authorized messaging providers (e.g., SMS platform providers such as Twilio or similar vendors)
Service providers necessary to operate our business
Government authorities when legally required
All vendors are required to maintain confidentiality and data security standards.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure.
Retention of Consent Records
We retain proof of SMS consent and communication logs in accordance with federal regulations and carrier compliance requirements.
Your Privacy Rights (U.S.)
Depending on your state of residence (e.g., California, Colorado, Virginia, Texas, etc.), you may have the right to:
Request access to personal information we collect
Request correction or deletion
Opt out of certain data uses
To exercise these rights, contact us at support@alarmsamerica.com
Changes to This Policy
We may update this SMS Privacy section from time to time. Updates will be posted on this page with a revised effective date.